Refund policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a full price refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. *Gift Cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the distributor or marketplace seller, all returns must be sent to our Return Address listed within.

There are certain situations where only partial refunds are granted: (if applicable)
*Degradable materials/components or abusive or negligent use.
*Any item not in its original condition, is damaged or missing parts or original packaging; for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, return your item to us at the address listed within.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

QCP LLC

Naturally, our warranty does not cover labor to install or remove any products, shipping or freight charges, degradable materials/components or abusive or negligent use.